Get ready, changes are coming to Medicaid & HMK!

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During the COVID-19 pandemic, Montana Medicaid wasn’t processing redeterminations. Montanans on Medicaid and Healthy Montana Kids didn’t have to worry about providing updated information to the Office of Public Assistance to keep their health care coverage. Soon, Montana Medicaid will starting to process redeterminations and will be reaching out to enrollees through the mail. So, it is really important that Medicaid has your current contact info!

How to updated your contact information:

  1. The best place is through www.apply.mt.gov, Montana’s application portal. Once you create an account (or login if you already have one) you’ll be able to update your contact info, read notices, and see other details about your benefits! This option requires an email address.
  2. NEW! There is a brand new Medicaid and HMK Change of Address Form. The form is fast, free, and easy to fill out. It also doesn’t require an email address!
  3. If you would prefer to talk to someone, you can call the Montana Public Assistance Help Line: 888-706-1535 or stop by a local Office of Public Assistance.
  4. You can also send an update by mail: PO Box 202925, Helena, MT, 59620 or by fax: 1-877-418-4533. Include your case number and first and last names. If you don’t have a case number, include your date of birth.

Need help updating your contact info? No problem! Cover Montana can help explain the changes coming to Montana Medicaid and help you updated your contact information. Call the Cover Montana Help Line at (844) 682-6837, or find someone local who can help you through the process.

The Office of Public Assistance hasn’t yet started the redetermination process and everyone enrolled in Medicaid and Healthy Montana Kids will get contacted through the mail. So, make sure you update your contact info, check your mail, and read any respond to any notices you receive. If you are worried about losing your coverage because you think you no longer qualify, Cover Montana can also help explain and enroll you in other affordable, insurance options. Our help is always free and confidential.

Looking for resources? If you are an organization or clinic looking for more information and tool to help spread the word changes to Medicaid and HMK, Cover Montana can help! Check out our communications toolkit and stay tuned because soon we’ll have free handouts and posters available!